I’m Sira, a Quality Consultant with over 10 years of experience in quality management and customer excellence for organizations like Amazon, UKBA, Canada Immigration, Enel.
I’ve always believed that great customer service isn’t luck; it’s design and preparation. It’s the result of continuous process improvement.
Over the years, I’ve audited thousands of customer interactions and helped teams turn inconsistency into excellence.
I hold a Master’s Degree in Economics and Management, specialized in Quality, with maximum grades. My Master’s thesis focused on Quality and Mystery Shopping, which shaped the foundation of what I do today.
I created Siry to help businesses see what’s really happening inside their customer experience, and fix it. Because while marketing brings customers in, quality and consistency are what make them stay, return, and recommend you.
📧 hello@siry.co
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